¶ … management exercise basedon Neoforma master- case, added case practice marketing management skills.) Smart Card LLC expertise smart cards magnetic stripe tech- nology develop applications solutions meet rapidly growing demand marketing frequency programs.
In my opinion, the management could have done some additional research on the market to quantify the size of the market. There are several issues that are relevant in this case. One is that there are still questions whether the card will work or not, something that is obviously likely change the size of the market itself.
At the same time, there doesn't seem to be enough research into whether or not companies would actually be interested in such technology. Obviously, customer retention is a great topic for different businesses on the market. However, many of the companies already have their own internal programs and solutions that they use and have been using for a significant period of time. Smart Card LLC should also consider, in its market research, how to compete with such solutions and, moreover, how to tailor the marketing/communication message so that the potential clients understand the benefits of the product.
One thing that the management has also not covered in its market research are the factors...
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